Please use the "Submit a Request" link at the top of the page to request support if your unlock code does not work.

We need to know as much information as possible, including:

• your order reference number
• the make and model of your phone
• the network and country it is locked to
• the network you want to use with the phone
• the message that appeared on the screen before entering the unlock code
• how you entered the unlock code
• the message that appeared on the screen after entering the unlock code

Please be aware that we will not just refund an order immediately. Our aim is to help you unlock the phone which we will do by analysing the problem and suggesting any viable alternative solutions. Only if we are unable to do so will we then refund your order.